Fenesta, India’s largest windows and door manufacturer sets a high benchmark when it comes to customer service. The customer care service at Fenesta is top-class and the company believes in taking care of their clients from the start to the end.
In fact, even when it comes to after sales service the standard remains the same. The goal at Fenesta is to provide end-to-end service starting right form the point of assisting the customer in selecting the right designs, to getting the site survey done, leading to fabrication, delivery and final installation. At each and every step of this process the customer service staff at Fenesta is hands on and available for assisting and helping the clients.
In fact, talking about after sales service, even when it comes to Fenesta complaints the company encourages its customers to provide feedback on their Facebook page. Let’s say you bought a Fenesta product and are not completely happy with what you got. You can go on to the Facebook page and express your dissatisfaction or register a complaint.
The Fenesta customer complaint department will look at the issue and get back to you as soon as possible. In most cases the company endeavors to provide fast solutions to all problems and resolve all complaints to the complete satisfaction of the customer.
Fenesta as a company sets a high standard of deliverance and part of the reason why they have experience such monumental growth over the years can be attributed to the fact that they take their clients very seriously. The company understands that their customers are what make them and while they have complete belief in their products, it’s the satisfaction of the customers that matters most.
Further validation of Fenesta’s excellence comes from the ‘customer speak’ section of the company’s website. In this section, testimonials from customers in different cities of India go on to prove that what Fenesta promises, Fenesta delivers.
For anyone wanting to go and purchase a Fenesta product it is a good idea to go through this section of the website as well as the Facebook page of the company in order to get a good grip on what the current and past customers have to say. This is a worthwhile exercise that can help in taking an informed decision.
As a company, Fenesta follows the mantra of being completely accessible to their customers. The last thing they want is for their customers to feel that once the product has been bought, the company has washed off its hands against any responsibility. On the contrary, they are there and standing for anything that the customer might need at any time.
It’s this ideology that makes Fenesta what it is- one of biggest and most respected window and doors manufacturers in India.
